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Item 1.B.
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| City Council Regular | |
| Date: | 10/13/2025 |
| Title: | Tyler Technologies - 1 Year Contract for Public Safety Software Licenses & Support |
| Presented by: | Jeff Sprock, GIS Coordinator |
| Department: | Information Technology |
| Presentation: | No |
| Legal Review: | Yes |
| Project Number: | NA |
RECOMMENDATION
Staff recommend that City Council approve the renewal of Tyler Technologies’ New World annual maintenance and support agreement for the period November 1, 2025, through October 31, 2026. This renewal maintains the software that our 9-1-1, Police, Fire, and Sheriff/Jail depend on to dispatch calls, view unit locations, run criminal-justice checks, manage records, and meet reporting requirements.
BACKGROUND (Consistency with Adopted Plans and Policies, if applicable)
The City of Billings and Yellowstone County have jointly used Tyler Technologies’ New World Systems public safety platform for over thirty years to support critical operations, including 9-1-1 dispatch, Police/Fire/Sheriff mobile, Police/Fire/Sheriff records, jail/corrections, field reporting, and required state/federal reporting. The City and County share annual support costs under a City-County Memorandum of Understanding (MOU). This renewal continues the existing arrangement.
ALTERNATIVES
City Council may:
- Approve the 1-year renewal of the Tyler Technologies software support agreement; or
- Not approve and provide direction. Non-approval risks service disruption and/or licensing non-compliance, for the City’s and County’s critical public safety functions—including 9-1-1 dispatch, records management, fire response, law enforcement operations, and jail services.
FISCAL EFFECTS
Annual Amount (Pro Forma): $287,250.41
Final costs may reach up to $320,000, depending on organizational need for additional ticketing and AVL licenses. If an updated pro forma is provided before Council approval, staff will provide the revised document with updated departmental allocations.
This renewal reflects a continuation of ongoing costs already appropriated in the FY26 budget, with a standard 5% increase across most modules and a larger adjustment for Brazos licensing due solely to the additional licenses purchased during the past year.
Funding Source(s): City departments O&M; Yellowstone County per City–County MOU (public safety software support).
Final costs may reach up to $320,000, depending on organizational need for additional ticketing and AVL licenses. If an updated pro forma is provided before Council approval, staff will provide the revised document with updated departmental allocations.
- Departmental allocations
- Police Department: $130,296.53
- Fire Department: $51,339.19
- Communications Center: $38,886.83
- Sheriff’s Department: $34,940.58
- Yellowstone County Jail: $31,787.28
This renewal reflects a continuation of ongoing costs already appropriated in the FY26 budget, with a standard 5% increase across most modules and a larger adjustment for Brazos licensing due solely to the additional licenses purchased during the past year.
Funding Source(s): City departments O&M; Yellowstone County per City–County MOU (public safety software support).