Approve the FY2027 Tyler Technologies New World Public Safety software maintenance and support renewal at an amount of  $292,840.68 for the period of November 1, 2026, through October 31, 2027, and authorize the Mayor to execute the necessary renewal documents.

The City of Billings and Yellowstone County rely on New World Public Safety for emergency dispatch, law enforcement and fire response, mobile communications, incident and criminal-justice records, jail operations, and required reporting.

Renewing software maintenance keeps the existing production systems eligible for vendor technical support, updates, and related services. This renewal preserves current operations; it does not authorize a replacement system or the proposed Tyler Enterprise Platform Evolution (EPE) initiative.

The City and County have jointly used New World for more than a decade, including the SQL-based system implemented in 2013. The renewal covers a shared, multi-agency environment with agency-specific software and interfaces.

Tyler supplied five pro forma renewals for the same 12-month term:

Quote	Description	Amount
New World #41654	Core CAD, records, corrections, mobile applications, field reporting, interfaces, and mapping	$241,455.34
Brazos #41652	Electronic citation licenses, maintenance, and hosting	$18,831.86
Brazos #41653	Additional electronic citation licenses and hosting	$32,075.73
New World #41655	Additional law enforcement mobile mapping license	$110.25
ICC Codes #43554	2021 International Fire Code reference	$367.50
Total		$292,840.68

The City and County allocate shared CAD costs among Police, Fire, 911/Communications, and Sheriff.  Agency-specific items are charged to the benefiting agency.

The total FY2027 Tyler Technologies renewal is $292,840.68. The cost distribution is:



 

Participating agency	FY2027 allocation
Billings Police Department	$158,391.75
Billings Fire Department	$23,421.33
911/Communications	$40,831.18
Yellowstone County Sheriff’s Office	$36,819.78
Yellowstone County Detention Facility	$33,376.64
Total	$292,840.68

The combined Yellowstone County share for the Sheriff’s Office and Detention Facility is $70,196.42. The combined City share for Police, Fire, and 911/Communications is $222,644.26.

Funding is available in the corresponding department budgets approved in the FY2027 budget. Yellowstone County will reimburse the City for its allocated costs for the Sheriff’s Office and Detention Facility in accordance with the established cost-sharing arrangement.

The $23,421.33 Fire allocation above includes Fire’s share of the current New World pro formas but does not include the separate cloud-based Fire contract. The separate cloud Fire renewal will be processed under the applicable City purchasing authority.

Council may decline or defer the renewal. Failure to renew would place ongoing vendor maintenance, software updates, technical support, and assistance with critical public-safety systems at risk. Because Tyler Technologies owns and supports the existing New World Public Safety software, obtaining equivalent maintenance services from another provider is not a practical alternative.