Action 14.
Regular Board of Supervisors Meeting - 10:00 am
Clerk of Superior Courts
- Meeting Date:
- 10/07/2025
- Title:
- FUNDING AGREEMENT FOR ACCESS TO JUSTICE(A2J) GRANT
- Submitted By:
- Rachel Gray, Clerk of Superior Courts
- Department:
- Clerk of Superior Courts
Presentation:
No A/V Presentation
Recommendation:
Approve
Document Signatures:
BOS Signature NOT Required
# of ORIGINALS
Submitted for Signature:
Submitted for Signature:
2
NAME
of PRESENTER:
of PRESENTER:
Amy J Hunley
TITLE
of PRESENTER:
of PRESENTER:
Clerk of the Superior Court
Mandated Function?:
Not Mandated
Source of Mandate
or Basis for Support?:
or Basis for Support?:
Cochise County Strategic Plan and Arizona Judicial Branch Strategic Agenda(2024-2029)
You will use this Agenda Item template if your item involves a Grant (whether a new or renewal grant). You also must attach the Grant Approval Form to the item before Finance will approve it. Select the SPECIAL LINKS on your left-hand menu and Click on "Grant Approval Form". Then complete the form, save it and attach it to your item (on the Attachments tab).
Information
Agenda Item Text:
Approve Funding Agreement for Access to Justice (A2J) Grant between Arizona Supreme Court Administrative Office of the Courts and Cochise County Superior Court, for the purchase and implementation of the NEMO-Q ticketing system to improve customer service operations, in the amount of $44,850, effective October 7, 2025, through June 30, 2027.
Background:
The Clerk of the Superior Court will use the grant funds to purchase and implement the NEMOQ Ticketing System, a queue management solution designed to improve the efficiency and effectiveness of customer service operations. The system allows the public to check in through an on-site kiosk or online platform, receive real-time wait updates, and schedule their visit in advance. This reduces physical lines, shortens wait times, and enhances the overall customer experience. The system will also allow staff to better manage daily workloads by organizing service flow and reducing congestion during peak hours. This leads to a more structured and predictable work environment, enabling employees to serve constituents more effectively and with greater consistency.
Department's Next Steps (if approved):
If approved by the Board, the Clerk’s Office will proceed with finalizing the procurement process and begin coordinating implementation with the vendor.
Impact of NOT Approving/Alternatives:
If not approved, the Clerk’s Office will be unable to move forward with the NEMO-Q implementation, and existing service delays and lobby congestion will continue without a sustainable long-term solution.
To BOS Staff: Document Disposition/Follow-Up:
No signature is needed.