The LCB appoints a Grievance Committee to serve as a mediator to hear and investigate grievances from agencies, users, transportation operators, potential users of the system, and the Community Transportation Coordinators (CTCs) in the designated service area, and make recommendations to the LCB or to the Florida Commission for the Transportation Disadvantaged (CTD) when a local resolution cannot be found.

The LCB Committee shall annually update and implement the LCB Complaint & Grievance Procedures in accordance with the CTD's most recent LCB and Planning Agency Operating Guidelines, provided in Attachment 1.

Attachment 2 provides the most recent LCB Complaint & Grievance Procedures with edits marked.

If you have any questions about the LCB Complaint & Grievance Procedures, please contact Rebecca Schultz at (954) 876-0047 or schultzr@browardmpo.org.