This action is required by Chapter 427, Florida Statutes (FS); Rule 41-2, Florida Administrative Code (FAC); and the Transportation Disadvantaged (TD) Planning Grant Agreement. Each year the LCB Complaint & Grievance Procedures must be reevaluated by the LCB.

The LCB appoints a Grievance Committee to serve as a mediator to hear and investigate grievances from agencies, users, transportation operators, potential users of the system, and the Community Transportation Coordinators (CTCs) in the designated service area, as well as to make recommendations to the LCB or to the Florida Commission for the Transportation Disadvantaged (CTD) in the event a local resolution cannot be found.

The LCB Review Committee met on April 1, 2024 and reviewed the LCB Complaint & Grievance Procedures in accordance with the CTD's most recent Local Coordinating Board and Planning Agency Operating Guidelines document, found in Attachment 1.

This year, the Review Committee felt that no changes (other than edits for format and consistency) were needed to the LCB Complaint & Grievance Procedures. To view the current Procedures, please see Attachment 2.

 

If you have any questions about the LCB Complaint & Grievance Procedures, please contact Rebecca Schultz at (954) 876-0047 or schultzr@browardmpo.org.