In accordance with the Florida Commission for the Transportation Disadvantaged (CTD) and as specified in the Local Coordinating Board and Planning Agency Operating Guidelines, a Grievance Committee must be appointed to serve as a mediator to hear and investigate grievances, from agencies, users, transporation operators, potential users of the system, and the Community Transportation Coordinator's (CTCs) in the designated service area, and make recommendation for the Local Coordinating Board or to the Commisssion, when local resolution cannot be found, for improvement of service.  

The purpose of the Grievance Committee is to establish a process and procedure to provide regular opportunities for issues to be brought before the Committee and to address them in a timely manner in accordance with the Commssion's Local Grievance Guidelines.  

 

If you have any questions about the Grievance Committee, please contact Rebecca Schultz at (954) 876-0047 or schultzr@browardmpo.org.