Education on the previous years operation along with successes and challenges.

In FY2020-2021, the City determined there was a need to better address high volume 911 non-emergent type calls that were overtaxing the Flagstaff Fire Department, Flagstaff Police Department, and local private ambulance company.  These types of calls were predominately based around substance use and mental health issues. After a lot of prep work by the City, community and a special committee, the CARE unit was funded and approved. Through a competitive bid process, Terros Health was awarded a five-year contract as the project lead and would partner with a FF/EMT on the unit from Flagstaff Fire Department. Following this, there were months of planning, inter agency and inter divisional collaboration and finally hiring and training to support the new unit becoming operational. 
On March 28, 2022 the unit went operational on a 10-hr workday from 9:00 a.m. to 7:00 p.m. The unit was originally based out of Fire Station #3. Calls for service came through two medians, 911 Dispatch and public outreach as the unit was mobile in the community. With the addition of a Rescue unit at Fire Station #3 in the fall of 2022, the units base operation was moved to the community room at Fire Station #6. 
The annual report is part of the contractual agreement between the City and Terros to provide annual statistics and updates on the function and impacts of the unit. 

PBB Key Community Priorities:
- Livable Community
- Safe & Healthy Community
- Inclusive and Engaged Community