The employees of the City of Flagstaff strive to provide excellent customer service in every program and service we provide to each other and to our community. While customer service is expected of each of us, there are some employees that go beyond our expectation and achieve the extraordinary in service delivery and customer satisfaction.  To recognize those individuals and to hold them up as examples, employees may be presented with one of the City Manager’s Excellence Awards. Nominations for the City Manager’s Excellence Awards may be submitted by employees or the public.  The purpose of this agenda item is for the City Manager to present the 2016 award winners.

Since the City’s slogan/motto is “Service at a Higher Elevation” the awards were named after the highest points of the San Francisco Peaks. The awards are also based on the City's values of teamwork, accountability, quality, communication and leadership.  The Humphreys Award is the highest award and will be given to one employee each year that exemplifies all of the values of the City to an extraordinary degree. The Agassiz Awards will be given to an individual or group that provides an outstanding example of at least one of the values of the City. The The Fremont Awards will be given to an individual or group excelling in at least one of the values of the City.

At the conclusion of the 4 p.m. Council meeting, the City Manager invites the Council, employees and community to a reception to celebrate the award winners.

COUNCIL GOALS:
1) Invest in our employees and implement retention and attraction strategies
2) Ensure Flagstaff has a long-term water supply for current and future needs
3) Provide sustainable and equitable public facilities, services, and infrastructure systems in an efficient and effective manner to serve all population areas and demographics
4) Explore and adopt policies to lower the costs associated with housing to the end user
5) Develop and implement guiding principles that address public safety service levels through appropriate staffing levels
6) Relieve traffic congestion throughout Flagstaff
7) Address key issues and processes related to the implementation of the Regional Plan
8) Improve effectiveness of notification, communication, and engagement with residents, neighborhoods and businesses and about City services, programs, policies, projects and developments
9) Foster relationships and maintain economic development commitment to partners
10) Decrease the number of working poor
11) Ensure that we are as prepared as possible for extreme weather events