Agenda No. 9.
CITY COUNCIL MEMORANDUM
| City Council Meeting: | May 23, 2023 |
| Department: | Parks, Recreation & Community Servic |
| Subject: | Quarterly Report on Schertz Area Senior Center Operations (S. Gonzalez, L. Shrum) |
BACKGROUND
City staff presented an update to Council on Feb. 7, 2023 regarding Schertz Area Senior Center Operations. The presentation covered the history of the center, the breakdown of responsibilities between the YMCA and city staff, contract reporting requirements, financials, operating procedures and ways to move forward.
Topics of discussion from the presentation centered on:
- Y Staff committed to winning hearts and minds
- Utilize the Advisory Board to gain feedback on policies and procedures as well as behavior expectations of board members
- City staff asked for an enhanced commitment to the resolution of member complaints
- Level of service maintained (programming)
- Fine-tuning policies and procedures
- Measured approach to sanctions per the Code of Conduct
Since then, City staff has performed a survey of the membership and will present the results to Council, as well as provide updates on the items above that were discussed in the Feb. 7 workshop.
Topics of discussion from the presentation centered on:
- Y Staff committed to winning hearts and minds
- Utilize the Advisory Board to gain feedback on policies and procedures as well as behavior expectations of board members
- City staff asked for an enhanced commitment to the resolution of member complaints
- Level of service maintained (programming)
- Fine-tuning policies and procedures
- Measured approach to sanctions per the Code of Conduct
Since then, City staff has performed a survey of the membership and will present the results to Council, as well as provide updates on the items above that were discussed in the Feb. 7 workshop.