The City's online payment portal for utility bills and municipal court fines is through Tyler Technologies, who is our main software provider for finance, utilities, municipal court, and other miscellaneous services. When a customer wants to pay their utility bill or municipal court fine online, the Tyler Technologies site uses Evalon (previously known as ETS) to process the payment. As of the end of December 2024, Tyler Technologies will no longer support integration with Evalon and gave the City 2 options to choose from as a replacement.

The first was Tyler Technologies' own payment processor, Tyler Payments. The second supported vendor is Global Payments (payment processing solution is called OpenEdge). However, Tyler Payments is only compatible with Tyler products and would therefore not be able to serve departments that use different software applications. Global Payments is the sole vendor who can provide payment processing services both through Incode and other City service applications. For this reason, Staff recommends contracting with Global Payments for payment processing services.

To recommend a new credit card processor for the City's Tyler Technologies software.

The community will benefit from uninterrupted service as staff plans to make the change before Evalon is no longer supported.

Staff recommends approval of the resolution and awarding a contract to Global Payments.

Total estimated expenditures with Global Payments under the terms of this contract is estimated to be $111,500 annually, which would be a savings of approximately $43,000 from what we are currently paying to Evalon.

Staff recommends Council approve resolution 24-R-155 and award a contract to Global Payments for credit card processing, replacing Evalon.