In February of 2023 staff provided Council an operations review of the Schertz Area Senior Center.  There had been some member complaints and various operational issues.  Moving forward, the goals were:

• Y Staff committed to winning hearts and minds
• Utilize the Advisory Board to gain feedback on policies and procedures as well as behavior expectations of board members
• City staff asked for an enhanced commitment to the resolution of member complaints
• Level of service maintained (programming)
• Fine-tuning policy and procedures
• Measured approach to sanctions per the Code of Conduct

Council also directed staff to perform a membership survey, work to consolidate policies into a Policy Manual, work to define roles between city staff and YMCA staff, and appointed a city councilmember liaison to the Senior Center Advisory Board.  Staff returned to present to Council in May 2023 with the survey results, which were largely positive regarding class offerings, quality of lunches, staff and volunteer helpfulness, and feelings of belonging, etc. Staff also reported on the status of the Garden Project at the center, where the raised garden beds were to be expanded and a memorial tree wall installed.  The Advisory Board is working on criteria to nominate individuals to be recognized on the wall.  

This discussion will update Council on all the above-mentioned initiatives as well as the survey results for 2024.