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AGENDA ITEM REVIEW FORM |
2.B.
Work Session
- Meeting Date:
- 01/03/2018
- Department Head:
- Carlos Cortes
- Submitted By:
- Jorge Perez, Billing & Collections Manager, Finance Department, Billing & Collections
Action Requested:
Discussion Item - No Action to be Taken
ITEM:
Discussion and possible directions to staff on any and all matters regarding a proposed resolution. A resolution of the Mayor and City Council of the City of San Luis, Arizona regarding a policy for crediting service accounts for certain water leaks; repealing any conflicting provisions; and providing for severability. (Jorge Perez, Billing & Collections Manager)
SUMMARY:
Background
The Billing and Collections Division has been using a "Credit for Service Leaks" internal policy that was implemented by our former Public Works Director, Mr. Dave Ford. The criteria used by Mr. Ford will be the basis of this policy recommendation.
The Policy Purposes
The credit for service leaks proposed resolution defines a process in which customers may request a credit on their account due to water leaks on their property; customer's leak will have to meet certain criteria in order to be considered for the credit. The proposed resolution aims to establish a clear set of guidelines to credit customers due to accidental water leaks, and in the same manner, assist the residents of the City of San Luis when an incident like this occurs.
The Billing and Collections Division has been using a "Credit for Service Leaks" internal policy that was implemented by our former Public Works Director, Mr. Dave Ford. The criteria used by Mr. Ford will be the basis of this policy recommendation.
The Policy Purposes
The credit for service leaks proposed resolution defines a process in which customers may request a credit on their account due to water leaks on their property; customer's leak will have to meet certain criteria in order to be considered for the credit. The proposed resolution aims to establish a clear set of guidelines to credit customers due to accidental water leaks, and in the same manner, assist the residents of the City of San Luis when an incident like this occurs.
RECOMMENDATION / SUGGESTED MOTION:
Discussion and possible directions to staff only, no action.
Fiscal Impact
- IS THERE FISCAL IMPACT ASSOCIATED WITH THIS ITEM:
- No
- CITY/STATE/FEDERAL FUNDS:
- N/A
- TOTAL:
- N/A
- BUDGETED AMOUNT:
- N/A
- AVAILABLE AMOUNT TO TRANSFER:
- N/A
- ACCT NAME & GL#/REMAINING BALANCE BEFORE PURCHASE:
- N/A
FISCAL IMPACT STATEMENT (IF THIS IS A BUDGET TRANSFER, YOU MUST ATTACH THE BUDGET ADJUSTMENT FORM):
This resolution formalizes the city's procedures to provide credit for service leaks.