Discussion and possible action to authorize the purchase and installation pursuant to Texas Local Gov't Code Section 262.024 of a NEMO-Q GALA Genius Queuing Software System, including associated hardware, software licenses, and system features, to improve customer service operations at the Webb County Tax Office, in the amount not to exceed THIRTY FOUR THOUSAND NINE HUNDRED SEVENTY SIX DOLLARS ($34,976.00) and any matters incident thereto; authorizing the Webb County Judge to execute any and all relevant documents. [Account #1001-1320-001-443000-035 (Repairs & Main. Equipment) and Account #1001-1320-001-443000-110 (Repairs & Main. Software)]

Issue: The current customer service process lacks an efficient queuing system, leading to long wait times, decreased staff productivity, and limited data for performance monitoring.

Solution: Deploy the NEMO-Q GALA Genius Queuing System with integrated kiosks, software licenses, administrative dashboards, audio-visual components, and online wait time access. County-supplied hardware will meet specified compatibility requirements.

Result: Improved customer flow, reduced wait times, and enhanced operational efficiency through real-time monitoring, data reporting, and better service management.

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