Discuss, consider and take appropriate action on awarding RFP #T3838, for Queuing Software to Nemo-Q, Inc. for the Williamson County Tax Accessor Collector's Officeand authorizing the execution of the agreement.

Approval of this item will support the operations of the Williamson County Tax Accessor Collector's Office.  The Purchasing Department solicited sealed proposals for RFP T3838 Queuing Software.  Twenty-five (25) vendors participated in the RFP, two (2)  vendors sumbitted proposals.  Nemo-Q was found to be the best overall respondent.  Nemo-Q's proposal included a web-based solution that allows for Williamson County customers to get in line as walk-ins, same day planned appointments or for scheduling days or weeks in advance.  The Nemo-Q system includes current wait time information by office location and transaction type.  The software also seamlessly integrates with existing workstations and customer kiosks.  The contract and addendum are attached, outlining the details of the software. Contract term is for one-year (1) with two (2) optional one-year renewals.  Year one costs are $5,680.  Recurring annual costs starting year two are $18,280 which include annual hosting, 20,000 SMS per month, annual maintenance and hardware.  Department contact is Matt Johnson.  This expenditure will be charged to 01.0100.0499.004500 and 01.0100.0499.004505.