Discuss, consider, and take appropriate action on authorizing the Purchasing Agent to advertise and receive sealed proposals for 911 Consulting under RFP# 1710-200.

Williamson County seeks an operational assessment and audit that evaluates the efficiency and effectiveness of the operations of the Williamson County Emergency Communications Department. The county’s objectives in performance of this assessment include all or part of the following Scope Elements:

Organizational Structure Review and evaluation of the adequacy of the current organizational staffing with a focus on the current chain of command system, division of labor, span of control, and staffing levels. Recruiting and Hiring Review and evaluation of recruiting and hiring practices. Initial Education Review and evaluation of the initial education and clearance to practice (credentialing) process. Quality Assurance / Continuing Education Review and evaluation of the Quality Assurance / Improvement processes along with the Continuing Education programs. Policies and Procedures Review and evaluation of the efficiency of current operating policies, procedures, guidelines, and constraints and the effectiveness of these in call
taking and radio dispatching. Call Taking and Radio Dispatching Review and evaluation of current call processing and radio dispatching methodologies.Best Practices comparison to current “best practices” to identify potential areas for future improvements in operations.