Discuss, consider and take appropriate action on approving the Agreement and related County Addendum between Williamson County and Lavi Industires to provide a Virtual Queue Manager (QTrac) to support the re-opening and continued operations of Williamson County Departments and authorizing execution of the related documents.

QTrac is a virtual queuing/appointment scheduling solution for the county which leverages technology to manage service queues and optimize customer flow by virtually placing customers into a queue for service, calling customers to be served, monitoring and managing customers and service allocation, optimizing wait times and service efficiency. The cost of this agreement will be $5,000.00 for the initial system configuration, $179.00 per month for hosting & support services and a $0.03 per text fee. Department point of contact is Minnie Beteille. Funding source Cares Act 418P.