The City of Chandler Recreation Division operates six recreation centers throughout Chandler. Recreation Centers include Community Center (CC), Chandler Nature Center (CNC), Senior Center (SC), Snedigar Recreation Center (SRC), Tennis Center (TC), and Tumbleweed Recreation Center (TRC). In 2019, staff reviewed the operations at each facility to identify efficiencies to better utilize resources. Resources reviewed included staffing, consistency of service, and hours of operations. Key findings included the need for more consistent registration and reservations services and hours of low facility attendance.
To address these findings, the Tumbleweed Recreation Center’s lobby was renovated, adding a second customer service area to house centralized registration and reservation services. Customer Service staff were relocated from the Aquatics main office and Snedigar Recreation Center to operate the new centralized Recreation Services desk, which opened in 2021.
Over the last three years, hours of operations have been adjusted to reflect the community’s use, allowing resources to be redirected to other Divisional needs. Changes include increased hours at the Chandler Nature Center to allow additional hours on Sunday and earlier hours at the Tennis Center to accommodate for the heat. Hours were decreased at the Community Center, Snedigar Recreation Center, and Tumbleweed Recreation Center due to attendance and instructor availability. The Community Center extends hours of operation as needed for registered programs and Snedigar Recreation Center is open while programs are in session. No adjustments were made to the Senior Center’s hours of operation. In the attached Recreation Facilities Operational Hours document, you will see each facility’s operational hours in FY 18/19 and the current operational hours. Also included is membership and usage information that was used to determine operational hours at the TRC.
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