|
ITEM 9 |
City Council Memorandum Information Technology Memo No. N/A
|
Date: |
June 10, 2021 |
To: |
Mayor and Council |
Thru: |
Joshua H. Wright, Acting City Manager Debra Stapleton, Assistant City Manager Sandip Dholakia, Chief Information Officer |
From: |
Kerstin Nold, IT Services Manager |
Subject: |
Agreement No. IT1-918-4343, for Business License Portal Applications Managed Support Services |
|
|
|
Proposed Motion: |
Move City Council approve Agreement No. IT1-918-4343, with Parsus Solutions, LLC, for business license portal applications managed support services, in the amount of $500,000, for the period of June 15, 2021, through June 14, 2022. |
Background/Discussion: |
In 2019, the Management Services Department, Tax and License Division, introduced an online customer portal to automate and enhance doing business with the City of Chandler. This online portal allows customers to register their business, initiate a liquor license or special event liquor license, and apply for specialty licenses (e.g. massage, peddler, second hand dealer, etc.), as well as renew, pay, and print registrations and licenses without visiting City Hall. The City is seeking vendor-managed support services for providing citizen enhancements and ongoing application support and maintenance of this portal, as well as the critical Tax and License systems (e.g. licensing portal and the tax and licensing audit software suite) which help manage the tax licensing data and revenues that flow from the State. |
Evaluation: |
On December 13, 2018, City Council approved an agreement for a business registration and specialty license web portal with Parsus Solutions, LLC. The portal is now in place, but requires ongoing support and development services, along with the Tax and License system which helps manage the tax licensing data and revenues that flow from the State. Since Parsus was the developer of the web portal and understands the City Tax and License system, they are the best choice to continue development and maintain the portal and system interfaces to ensure the best customer service experience for Chandler's business community. The agreement term is June 15, 2021, through June 14, 2022, with three additional one-year options to extend. |
Financial Implications: |
Funding for this agreement will use $72,000 from remaining License Administration Portal project funds, and $428,000 will be funded with AZCares contingency authorized for use in the new Fiscal Year in the Innovation and Technology Council Focus Area by Resolution No. 5481 on May 13, 2021. |
|
Fiscal Impact |
|
|
|