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ITEM 11 |
City Council Memorandum Information Technology Memo No. N/A
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Date: |
June 9, 2022 |
To: |
Mayor and Council |
Thru: |
Joshua H. Wright, City Manager Dawn Lang, Deputy City Manager - CFO Sandip Dholakia, Chief Information Officer |
From: |
Kerstin Nold, Chief Technology Officer |
Subject: |
Agreement No. IT1-918-4343, Amendment No. 1, for Business License Portal Applications Managed Support Services |
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Proposed Motion: |
Move City Council approve Agreement No. IT1-918-4343, Amendment No. 1, with Parsus Solutions, LLC, for business license portal applications managed support services, in the amount of $222,000, for the period of June 15, 2022, through June 14, 2023. |
Background/Discussion: |
In 2019, the Management Services Department, Tax and License Division, introduced an online customer portal to automate and enhance doing business with the City of Chandler. This online portal allows customers to register their business, initiate a liquor license or special event liquor license, and apply for specialty licenses (e.g. massage, peddler, second hand dealer, etc.), as well as renew, pay, and print business registrations without the need to visit City Hall. The City is seeking a continuation of vendor-managed support services for providing citizen enhancements and ongoing application support and maintenance of this portal, as well as the critical Tax and License systems (e.g. licensing portal and the tax and licensing audit software suite) which help manage the tax licensing data and revenues that flow from the State of Arizona. |
Evaluation: |
On June 10, 2021, City Council approved an agreement for business license portal applications managed support services with Parsus Solutions, LLC, for a one-year period, with the option of up to three one-year extensions. The Contractor has agreed to extend for one year at the same terms and conditions. |
Financial Implications: |
Funding for this agreement will use $222,000 from AZCares contingency authorized for use in Fiscal Year 22-23. This item is included in the City's ARPA/AZCares framework in the Innovation and Technology Council Focus Area, as approved via Resolution No. 5481 on May 13, 2021. |
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Fiscal Impact |
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