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ITEM 15
City Council Memorandum Information Technology Memo No. N/A
Date:
June 9, 2022
To:
Mayor and Council
Thru:
Joshua H. Wright, City Manager
Dawn Lang, Deputy City Manager - CFO
Sandip Dholakia, Chief Information Officer
From:
Adrian Zamora, IT Service Desk Supervisor
Subject:
Purchase of Professional Configuration Services for the IT Service Portal
Proposed Motion:
Move City Council approve the purchase of professional configuration services for the IT Service Portal, from SHI International, Inc., utilizing Omnia Partners Contract No. 2018011-02, in the amount of $35,921.
Background/Discussion:
The Information Technology (IT) Department uses an online service portal to receive requests for service from system users and generate work order tickets. The Department is working on upgrading the existing Ivanti ticketing system to a new version called Ivanti Service Manager. IT is in need of professional services to help with the configuration of the Change Management module, which is needed in order for the City to go live with the new Ivanti Service Manager.
Evaluation:
The City of Mesa, on behalf of Omnia Partners, competitively solicited and awarded a contract for Information Technology solutions and services. The City has a current agreement with Omnia Partners allowing for the cooperative use of its contracts.
Fiscal Impact
Account No.
Fund Name
Program Name
Dollar Amount
CIP Funded Y/N
403.1290.5219.0.0.0
Technology Replacement Fund
N/A
$19,938
N
101.1280.5814.0.0.0
General Fund
N/A
$15,983
N
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