City staff currently utilizes a traditional learning content creator and job aid materials solution from Oracle called User Productivity Kit (UPK), which is quickly approaching end of life and will not be supported after December, 2022.
In 2020, in response to the Covid-19 pandemic, City staff began evaluating solutions to both create training content and deliver contact-less training. City staff piloted new technology, digital adoption platform (DAP), which modernizes the overall training experience, boosts employee productivity through real-time in-application step-by-step guidance, enables virtual assistance, and captures data analytics that drive future solution adoption and technology investment efforts throughout the City. Initially, this solution will replace UPK training content and expand to other internal City technology systems besides the Oracle Enterprise System.
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