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ITEM 21

City Council Memorandum Management Services Memo No. MS 24-103

Date:

June 10, 2024

To:

Mayor and Council

Thru:

Joshua H. Wright, City Manager
Dawn Lang, Deputy City Manager - CFO
Kristi Smith, Financial Services Director

From:

Danielle Wells, Revenue and Tax Senior Manager

Subject:

Agreement No. IT1-918-4343, Amendment No. 3, for Business License Portal Applications and Managed Support Services

Proposed Motion:

Move City Council approve Agreement No. IT1-918-4343, Amendment No. 3, with Parsus Solutions, LLC, for business license portal applications and managed support services, in an amount not to exceed $300,000, for the period of one year, beginning June 15, 2024, through June 14, 2025.

Background/Discussion:

In 2019, the Management Services Department, Tax and License Division, introduced an online customer portal to automate and enhance the experience of doing business with the City of Chandler. This online portal allows customers to register their business, initiate a liquor license or special event liquor license application, and apply for specialty licenses (e.g. massage, peddler, secondhand dealer, short term rental, etc.), as well as renew, pay, and print business registrations without the need to visit City Hall.

The city is seeking a continuation of vendor-managed support services for providing citizen enhancements and ongoing application support and maintenance of this portal, as well as the critical Tax and License systems (the licensing portal and the tax and licensing software suite) which help manage the tax and licensing data and revenues received from the State of Arizona.

Evaluation:

On June 10, 2021, City Council approved an agreement for business license portal applications and managed support services with Parsus Solutions, LLC, for a one-year period, with the option of up to three one-year extensions. The Contractor has agreed to extend for one year at the same terms and conditions.

Fiscal Impact

Account No.

Fund Name

Program Name

Dollar Amount

CIP Funded Y/N

101.1200.5418.0.0.0

General Fund

N/A

$300,000

Attachments

Amendment