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ITEM  22 City Council Memorandum      Management Services  Memo No. MS 24-102         Date: June 27, 2024 To: Mayor and Council Thru: Joshua H. Wright, City Manager Dawn Lang, Deputy City Manager - CFO Kristi Smith, Financial Services Director From: Danielle Wells, Revenue and Tax Senior Manager Subject: Purchase of Utility Billing System Annual Support

Proposed Motion:

Move City Council approve the purchase of utility billing system annual support services, from Advanced Utility Systems, in the amount of $138,717.

Background/Discussion:

The Utility Services Division and Public Works Department maintains 86,000 residential and commercial accounts for water, wastewater, solid waste, and reclaimed water services.  In August 2012, staff replaced the previous utility billing and related software with the Advanced Utility Systems CIS Infinity utility billing, Infinity Link customer portal, Infinity Mobile field work management, and Integrated Voice Response (IVR) automated phone systems.  The software was implemented in July 2014, initiating the Support and Maintenance Agreement term of 10 years with the ability to execute extension options of up to five (5) years.  Since implementation, staff has been utilizing the software, improving operations, and enhancing the customer experience. This request is for authorization to continue under the extension options with the vendor to serve Chandler utility residents for another year.

Evaluation:

On August 16, 2012, City Council approved an agreement with Advanced Utility Systems for utility billing system annual support services for a period of ten years. The agreement contains five (5), one-year renewal options. Staff recommends exercising this one-year renewal option.

Fiscal Impact

Account No. Fund Name Program Name Dollar Amount CIP Funded Y/N 101.1245.5411.0000 Equipment Repair & Maintenance N/A 138,717 N

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