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AI# 11031
Regular City Council Meeting
6.16.
10/11/2022:
Information
Agenda Item
Ordinance 2nd Reading - City Manager:
Consider Ordinance No. 2022-O0143, adding Section 22.01.004 of the Code of Ordinances of the City of Lubbock, related to over or under billing for utility services, other than electric or gas utilities; and adding Section 22.01.005 related to the proration of bills.
Item Summary
On September 27, 2022, the City Council approved the first reading of the ordinance.
City of Lubbock staff has been working with LP&L staff to align utility billing practices to provide an improved customer service experience. The proposed ordinance will add Section 22.01.004 to the Code of Ordinances which will address over and under billing procedures. If amounts billed for city utilities are different from the City's approved rates, a billing adjustment may be calculated by the City when a bill is over or under as follows:
1. Over Billing. If the customer was over billed, an adjustment may be made for the entire period of over billings up to six (6) months preceding the discovery of the billing error.
2. Under Billing. If the customer was under billed, the City may bill the customer for the under billed amount. The back billing will not exceed a period of six (6) months preceding the discovery unless such billing is a result of meter tampering, bypass, unauthorized use of services, or theft of services.
The proposed ordinance also adds Section 22.01.005 to the Code of Ordinances which will address the proration of bills. This ordinance will authorize the City Manager to adopt policies and procedures to prorate monthly fees for city utilities.
Overall, this ordinance will allow the City of Lubbock to align billing practices related to over and under billing, as well as proration of monthly fees with LP&L, therefore providing an improved customer service experience.
Fiscal Impact
None
Staff/Board Recommending
Erik Rejino, Assistant City Manager
Attachments
Ordinance
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