The renewal of the Microsoft Enterprise Support Services Agreement for Unified Enterprise Support is necessary to obtain the support required when a Microsoft product(s) or application(s) require fixes, upgrades or migrations. The agreement includes:
• Enterprise Advisory Support;
• Azure Problem Resolution;
• On-Demand Assessment Setup and Configuration Service;
• Problem Resolution;
• Reactive Support;
• Service Delivery Management;
• Enterprise Webcasts;
• Designated Engineering Proactive Digital Workforce; and,
• 100 hours of Designated Engineering Time Digital Workforce Support.
These items are not included in the Volume License Enterprise Agreement. The purchase is made available through the State of Texas Department of Information Resources (DIR) Contract DIR-CPO-4911. |