Resolution - Information Technology: Consider a resolution authorizing the Mayor to execute Purchase Order 33001679, with Microsoft Corporation, for the Enterprise Services Work Order Agreement to maintain Microsoft products and applications.
Item Summary
The renewal of the Enterprise Services Work Order Agreement is necessary to obtain the support required when a Microsoft product(s) or application(s) require fixes, upgrades or migrations. The agreement includes Enterprise Advisory Support, Azure Problem Resolution, On-Demand Assessment Setup and Configuration Service, Problem Resolution, Reactive Support, Service Delivery Management, Online Support Portal, and Enterprise Webcasts. These items are not included in the Volume License Enterprise Agreement.
The purchase is made available through the State of Texas Department of Information Resources (DIR) Contract DIR-TSO-3781.
Fiscal Impact
$75,054.60 for the Enterprise Support Services Agreement is budgeted in the FY 2022-23 Information Technology Operating Budget.
Staff/Board Recommending
Brooke Witcher, Assistant City Manager James C. Brown, Director of Information Technology