Resolution - Information Technology: Consider a resolution authorizing the Mayor to execute, Purchase Order 21403866, with Waterfield Technologies, for Interactive Voice Response (IVR) applications and managed services program for the City of Lubbock Utilities Department.
Item Summary
Purchase Order 21403866, with Waterfield Technologies, is for Interactive Voice Response (IVR) telephone applications, and managed support services 24 hours a day and 7 days a week. The 2 new IVR applications will be used to support the City of Lubbock Utilities Department's move to electric retail competition. The applications will provide call flows to enable the callers to be routed to a live customer service agent.
The purchase is made per Purchasing Co-op Contract No. GS-35F-0458U with Waterfield Technologies.
Fiscal Impact
Purchase Order 21403866 for $90,240, is funded in Capital Improvement Project 92734, Additional City of Lubbock Utilities Phone Lines - FY 2022-23.
Staff/Board Recommending
Brooke Witcher, Assistant City Manager James C. Brown, Chief Information Officer