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ITEM 14

City Council Memorandum Information Technology Memo No. N/A

Date:

June 10, 2024

To:

Mayor and Council

Thru:

Joshua H. Wright, City Manager
Dawn Lang, Deputy City Manager - CFO
Sandip Dholakia, Chief Information Officer

From:

Kerstin Nold, IT Chief Technology Officer

Subject:

Agreement No. 4506, Amendment No. 4, with WalkMe, Inc., for the Digital Adoption Platform

Proposed Motion:

Move City Council approve Agreement No. 4506, Amendment No. 4, with WalkMe, Inc., for the Digital Adoption Platform, in an amount not to exceed or total $161,700, for the period of one year, beginning June 30, 2024, through June 29, 2025.

Background/Discussion:

City staff previously utilized a traditional learning content creator and job aid materials solution from Oracle called User Productivity Kit (UPK). As of December 31, 2022, the solution has reached end of life and is no longer supported.

In May 2022, the city implemented a new technology called digital adoption platform (DAP), which modernizes the overall training experience, boosts employee productivity through real-time in application step-by-step guidance, enables virtual assistants, and captures data analytics that drive future solution adoption and technology investment efforts throughout the city. This solution provides how modern training content is developed along with future plans to expand to other internal city technology systems beyond Oracle.

Additionally, in 2023, the city engaged with WalkMe, Inc., managed services to complete the conversion of existing Oracle UPK training content, and content for Electronic Document Management System, Intellitime Timekeeper and eAgenda. The focus for FY 2024-25 is to also extend managed services for another year to develop real-time training content for additional city enterprise systems such as Business Registration, Lucity inventory and Ticketing, and FASTER Fleet Management. Utilizing the WalkMe platform coupled with management services will assist the city in accelerating the path forward for elevating additional content on the digital adoption platform.

Evaluation:

On June 23, 2022, City Council approved an agreement with WalkMe, Inc., for the digital adoption platform, for a one-year period, with the option of up to four one-year extensions. The contractor has agreed to extend for one additional year under the same terms and conditions.

Financial Implications:

Funding for this agreement is contingent upon City Council adopting the FY 2024-25 budget.

Fiscal Impact

Account No.

Fund Name

Program Name

Dollar Amount

CIP Funded Y/N

101.1286.5419.0.6IC124

General Fund

Digital Adoption Platform

$ 161,700

Attachments

Agreement