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ITEM 29

City Council Memorandum Public Works & Utilities Memo No. UA25-030

Date:

November 4, 2024

To:

Mayor and Council

Thru:

Joshua H. Wright, City Manager
Andy Bass, Deputy City Manager
John Knudson, Public Works and Utilities Director

From:

Cristabel Dykstra, Utilities Administrative Support Manager

Subject:

Agreement No. PW4-920-4773, Utility Services Customer Portal

Proposed Motion:

Move City Council approve Agreement No. PW4-920-4773, with i3-Milestone, LLC, a subsidiary of i3 Verticals, LLC, for the utility services customer portal, in an amount not to exceed $640,200.

Background/Discussion:

The city collects approximately 87,000 monthly water meter reads using drive-by technology. The reads are collected to produce and distribute monthly bills to the city's utility customers.

The city will be transitioning to Advanced Metering Infrastructure (AMI). AMI is an integrated system of smart meters, communication network, and data management which provides advanced, daily consumption data. With AMI, customers will be able to view and manage their daily water consumption data, receive leak detection alerts and water system notifications, and pay their bill through an online customer engagement portal, combining utility account bill payment with water conservation efforts into one.

With one robust portal for utility account management, customers will benefit from items such as self-serve capabilities, bill-related interactions, customer communications, customer account action requests, personalized insights about water consumption, leak analytic information, and leak notification settings. The online portal will be accessible to Chandler customers via a laptop, tablet, or smart phone.

Evaluation:

On July 2, 2024, city staff issued Request for Proposal No. PW4-920-4773, for the utility services customer portal. Notification was sent to all registered vendors. Nine proposals were received from the following offerors:

360S2G
Abjayon, Inc.
Advanced Utility Systems
AquaTrax
i3 Verticals, LLC (i3-Milestone, LLC)
Mountain States Pipe and Supply Co.
Smart Energy Systems, Inc.
SpryPoint Services, Inc.
Utiliron, Inc.

The Evaluation Committee evaluated the proposals recommends award to i3-Milestone, LLC, a subsidiary of i3 Verticals, LLC, which submitted the most advantageous offer to the city in accordance with the evaluation criteria.

Fiscal Impact

Account No.

Fund Name

Program Name

Dollar Amount

CIP Funded Y/N

217.1280.5219.3AZ004

Grants

Citizen Engagement Mobility Program

$ 500,000

417.3820.6419.6WA677

Capital Grants

Advanced Metering Infrastructure

$ 150,000

605.3820.6419.6WA677

Water Operating

Advanced Metering Infrastructure

50,000

Attachments

Agreement