| ITEM #: 3. DATE: 05/12/2025 AI #:2380 |
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CITY COUNCIL ACTION REPORT
| SUBJECT: | FY2025 STRATEGIC PLAN VOLUNTEER PROGRAM OVERVIEW |
| STAFF PRESENTER(S): | Vicki Lackey, Deputy Director of Human Resources |
Summary
Council to receive an update on expanding the volunteer program based upon best practices. (Vicki Lackey, Deputy Director of Human Resources)
FISCAL IMPACT
None.
BACKGROUND AND PREVIOUS ACTIONS
Since its inception in 2007 under the Community Initiatives Department, the City's volunteer coordination efforts have demonstrated a spirit of growth and innovation. Even during challenging economic times, the program’s transition to the Human Resources Department highlighted its ability to adapt and thrive under organizational shifts. In 2015, merging with employee wellness initiatives and becoming part of our Learning and Development Division further enhanced its impact by fostering professional development and community engagement together. Throughout its evolution, the program has continuously delivered exceptional value to both the organization and the community.
STAFF ANALYSIS
As part of a recent strategic review, our team benchmarked practices with peer cities, interviewed volunteers, and completed internal needs assessments. The findings confirmed that the city already has a strong volunteer program with a wide range of opportunities, a steady flow of talent, and significant fiscal and service benefits. Volunteers play an important role in supporting Council focus areas and enhancing service delivery across departments.
The review also identified several best practices that could improve program design, recruitment, recognition, and visibility. To ensure long-term sustainability and strategic growth, staff recommends a phased approach to implementing these practices along with continuous improvement strategies that keeps the volunteer program adaptable to the city's evolving needs.
The review also identified several best practices that could improve program design, recruitment, recognition, and visibility. To ensure long-term sustainability and strategic growth, staff recommends a phased approach to implementing these practices along with continuous improvement strategies that keeps the volunteer program adaptable to the city's evolving needs.