13.
Commissioners Court - Regular Session
- Meeting Date:
- 11/07/2023
- Title:
- Approval of Purchase and Statement of Work for InSource ServiceNow Support Services with Carahsoft Technology Corp. for Information Systems
- Submitted For:
- Joy Simonton
- Submitted By:
- Misty Brooks, Purchasing
- Department:
- Purchasing
- Agenda Category:
- Consent
Information
Agenda Item
Discuss, consider, and take appropriate action on approving the Purchase and Statement of Work #202438 between Williamson County and Carahsoft Technology Corp. for InSource ServiceNow Support Services for a total amount of $18,499.80, pursuant to DIR contract #TSO-4288, and authorize the execution of the purchase.
Background
Approval of this item will support Williamson County operations through support of the development of ServiceNow. The InSource ServiceNow Support Services can be used in any Advisory or Enhancement capacity to support Williamson County with the ServiceNow Platform.
InSource will provide, as part of this Support Services Agreement:
The statement of work covers a period of 12 months. Funding source is 01.0100.0503.004100 as per FY24 budget. Department Contact is Michelle Kleen.
InSource will provide, as part of this Support Services Agreement:
- Support Services – incident/problem resolution and management support for issues experienced on the ServiceNow platform.
- Enhancement Services – technical configuration support for customer or third party led implementation projects to deploy additional ServiceNow application and platform functionality.
The statement of work covers a period of 12 months. Funding source is 01.0100.0503.004100 as per FY24 budget. Department Contact is Michelle Kleen.
Fiscal Impact
| From/To | Acct No. | Description | Amount |
|---|
Attachments
Form Review
| Inbox | Reviewed By | Date |
|---|---|---|
| County Judge Exec Asst. | Becky Pruitt | 11/02/2023 08:54 AM |
- Form Started By:
- misty.brooks
- Started On:
- 10/27/2023 03:37 PM
- Final Approval Date:
- 11/02/2023