Discuss, consider, and take appropriate action on approving Goods and Services Contract #2026-063 between Williamson County and Netsync Network Solutions, Inc. for the Cisco Webex Contact Center Implementation project at Justice of the Peace 3, located at 100 Wilco Way Suite 204, Georgetown, TX 78626, in the total amount of $17,076.00, and authorizing the execution of the agreement, pursuant to DIR Cooperative Contract #DIR-CPO-4866.

The purpose of the project is to transition the current call handling system for Justice of the Peace Precinct 3 from Cisco Unified Communications Manager and Cisco Unity Connection to the Cisco Webex Contact Center platform.  The new system will enhance operational efficiency by providing improved reporting and call routing capabilities, along with advanced features such as call recording and expanded analytics.  These upgrades will support more effective communication and service delivery within the precinct. The project completion date is expected to be on or before December 31, 2025. This project has been reviewed and approved by both the Budget Office and the Information Services Department.  Funding for this implementation is 01.0100.0503.004100 for FY26.  Origination #4126.  The department's point of contact for this project is Rory Tierney.